Vodacom fibre beware of the ****

Opened a Sales Order for Vodacom Fibre, this part of the process Vodacom does well to get your bank details for a debit order and signing you into a contract. Router installation was scheduled for Wednesday, 17 July 2019. The technicians came to our house, plugged in the router and battled to install it. They eventually gave up and left. The technicians came back to our house the following day, battled, gave up and left again. We haven’t seen them since, we have called the Fibre support, opened a Service Request and phone constantly to find out what is being done to finish the installation. The call centre only sends an e-mail every time we phone to their back office and says they are escalating it. The one commitment was a manager named Fazel would call me which never happened. Then they said the case was sent to the project manager. I phoned the technicians that were at our house directly and they keep saying Vodacom has not let them know of any problem and they have to wait for Vodacom to advise them to come out again. Vodacom staff are ***** who have **** to me all the way with empty promises and no service delivery. After realising they are not going to actually do their job and finish the router installation I asked to cancel and the call centre agent has the audacity to tell me it will cost me R1 800. I must pay R1 800 for Vodacom to plug a router into my house that does not work and served no purpose whatsoever? Vodacom are *******. I would advise anyone interested in Fibre to stay as far away from Vodacom as possible, there are many services providers in fibre, do not waste your time, money or energy on substandard service providers like Vodacom.