DK
Dimitri K

1 reviews | Active since Jul 2020

09 Oct 2023, 12:25

Vodacom Fibre BEWARE

We are a small fast food business and relocated to a new store in the same shopping centre - Tshwane Mall -On the 23rd of September we asked that our fibre line be moved and were given a reference number. After repeated calls to get a date and time or some feedback we were allocated a corporate account manager to on the 3rd October. His name is Tohann Wharren and his phone numbers are *** and *** and his mail address ***. This sounds great except that Mr. Tohann Wharren does not answer his phone and does not respond with a time or date with regard to relocating the fibre line which is so important to the running of our business. We are under contract so cannot move to another provider

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2023, 14:20
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team