CK
Charl K
1 reviews | Active since Dec 2020
14 Feb 2025, 09:14
Vodacom Fibre - beware.
Just a word of advice .. if you take their fibre contract, you will not be able to get out of the contract due to poor service. Rather go to a small supplier - they have more to lose. If you want to cancel, you can't via email anymore - all these other BS channels (Tobi, whattsup etc - doesnt give those options cause they want your money) which means they also control your complaint wording for future reference - you dont hve emails for future reference. I'm stuck with ongoing poor servie with no recourse.
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Replies (1)Vodacom's replyOfficial
14 Feb 2025, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2025, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
