CK
Charl K

1 reviews | Active since Dec 2020

14 Feb 2025, 09:14

Vodacom Fibre - beware.

Just a word of advice .. if you take their fibre contract, you will not be able to get out of the contract due to poor service. Rather go to a small supplier - they have more to lose. If you want to cancel, you can't via email anymore - all these other BS channels (Tobi, whattsup etc - doesnt give those options cause they want your money) which means they also control your complaint wording for future reference - you dont hve emails for future reference. I'm stuck with ongoing poor servie with no recourse.

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2025, 10:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team