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Avinash S

1 reviews | Active since Dec 2018

29 Dec 2018, 12:09

Vodacom fibre beware

Good day. Please beware of signing fibre contract with Vodacom. They have a fair usage policy never explained to customer and will throttle you to 2 MB’s without showing you your usage. No access to router to monitor usage as well. Their call Centre personnel are useless.

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2018, 12:36
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply31 Dec 2018, 12:28
Official
Dear Customer

Thank you for registering your complaint with our office.

Kindly note that Vodacom Fibre is subjected to Vodacom’s Fair Usage Policy. To obtain additional information regarding this matter, please visit the link inserted below.

https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

Regards
Vodacom Consumer Website Team