HP
Hendrik P
1 reviews | Active since Oct 2018
17 Oct 2018, 17:27
Vodacom fibre beware
Gave Vodacom 1.5 months notice that im moving and they must move my uncapped fibre line to my new address, where they have confirmed that there is uncapped fibre available at my new address. So im more than 2 weeks at my new address and its now 2 months since i gave them notice, to date not a single phone call from 1 vodacom employee to arrange anything. When i call to follow up there reply is hello sir somebody is working on it just wait please! They happy to sign you up but to assist after that they are useless. O ja and as you know im still paying full price and debit orders are always submitted on time.
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Replies (3)
Vodacom's replyOfficial
17 Oct 2018, 17:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 17:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Oct 2018, 12:32 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that we were unable to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Vodacom's reply19 Oct 2018, 12:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that we were unable to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
HP
Hendrik P's updateReviewer Update
19 Oct 2018, 18:48Your a tellecomunications company why cant you get hold of me my number is ********** 089 simple just press the green button
HP
Hendrik P's update19 Oct 2018, 18:48
Reviewer Update
Your a tellecomunications company why cant you get hold of me my number is ********** 089 simple just press the green button