Vodacom fibre

Made a appointment for Saturday 11th of September 2021 at 09:00 am. They send me a reminder on friday to tell me that i must remember that the appointment is on this day. Saterday came 09:20 am and no one showed up yet. I phoned then the agent said they will still attend and phone me before the end of the day. At 11:00 i phone in again and explaind to the next agent the situation and he said that the installation will then not happen on that day and during the week. Now me and my fiance works during the week and on Saturdays. My fiance had to take off at work unpaid leave to be at home on saterday for the installation. When i spoke to the second agent i also told him that we are not able to make an appointment for another date and if thats the case that vodacom can't helo me on this day (Saturday that i booked for) then i will use another service provider and not vodacom. His reply then was just "Ok sir". This is unacceptable guys it's Monday now and no one has phoned me yet to arrange another booking or to tell me why they didn't show up.