Vodacom Fibre - Be careful because their subcontractors seems to have lost the plot.

I have a Vodacom Fibre contract/service. I app**** to have the service transferred to a new address. I followed all the necessary requirements, i.e. 30 days notice. I have made over 20 phone calls to Vodacom Fibre, or their service provider. They have mixed up my request, cancellation and then a transfer. I have spoken to more than 20 people and to date have not had any resolution. What the hell. I have been a Vodacom customer since 2000... what the hell? Can someone from Vodacom who really, really, really cares, call me, or make contact with me at least?