DM
David M

1 reviews | Active since Jul 2020

01 Aug 2020, 07:52

Vodacom fibre

One month on and after dozens of calls and complaints our problem is still not sorted out . Our internet is so intermittent it is not worth having . Have had technicians around from Vodacom and openserve but all they do is point fingers at each other . New router installed but that didn’t help . We can show hundreds of connection failure reports and speed test faults . And have supp**** this info . Now we must pay for a second month subs but we really can’t use our fibre connection correctly . Please please can Vodacom and openserve sort this out how once and for all . No more excuses please . Ridiculous and embarrassing situation for you as service providers

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2020, 09:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team