DM
David M
1 reviews | Active since Jul 2020
01 Aug 2020, 07:52
Vodacom fibre
One month on and after dozens of calls and complaints our problem is still not sorted out . Our internet is so intermittent it is not worth having . Have had technicians around from Vodacom and openserve but all they do is point fingers at each other . New router installed but that didn’t help . We can show hundreds of connection failure reports and speed test faults . And have supp**** this info . Now we must pay for a second month subs but we really can’t use our fibre connection correctly . Please please can Vodacom and openserve sort this out how once and for all . No more excuses please . Ridiculous and embarrassing situation for you as service providers
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Aug 2020, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2020, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
