Vodacom Fibre

Fibre down for 3 days now, no help or feedback form Vodacom, its like they have no idea what they doing spoke to x 3 people, namely Tramaine, Ludo and Kokkwane, she promised to phone me back last night still waiting, im paying for a service which is not provided, I regret taking out this contract with Vodacom they are useless and *******, I want my money back, as 8m now spending so much in data for the past 3 days and have no clue if when this will be sorted