VODACOM FIBRE

I am absolutely shocked at Vodacom's service levels and the poor service of its call centre agents. I had logged a call with Vodacom for our fibre network that stopped working in January 2021 following a change of ownership from the previous owner of the house we bought in December 2020.

To date it has been 8 weeks that the fibre has not been working and a called logged with Vodacom in this regard. We have been calling on a daily basis and given different SR numbers as references but to no resolution.

This weeks marks 8 weeks with no connection while we continue to pay for lack of service and ohh did I mention that on today's call, I was advised that the matter is still not assigned to anyone - Yes, 8 weeks later the matter is still not assigned!!!!

And yes, after the third of fourth call to Vodacom, I asked for may matter to be escalated to a Manager and I was told that managers are not around and they would give me a call once an email has been sent to them, which I was advised that it was done.

Today, I asked that I be given a contact number of a manager and once again, I was told that managers cannot be contacted directly by clients.

I am totally disgusted by this appalling lack of service.

I have been to the Meyersdal Branch every week for 8 weeks and the consultants there simply tell you that there is nothing they can do besides calling the call centre and have the "Back-office" resolve the issue.

Totally Useless!!!!!