HF
Herman F

1 reviews | Active since May 2021

06 May 2021, 07:21

VODACOM fibre

I cannot believe how terrible, *********** and useless Vodacom Fibre dept is! After 2 weeks of struggling to get a fibre service going, I had to cancel and switched over to another supplier. Having been in contact with the same agent EVERY day, his reply was "I'll try and assist if the phones stop ringing"..... What an absolute joke!! I even had to reaming him what the query was about, just shows you how little they care about customer service, but very quick to grab your money.

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Replies (1)
Vodacom
Vodacom's reply06 May 2021, 08:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team