VODACOM FIBRE

so i took out a new Fibre for 2 addresses and suddenly 1 is cancelled how i dont know then i phoned and i was told it is cancelled and that i cancelled it spoke to a teamleader by the name of Pamella who was very rude and did not really want to assist me when i asked for the voice recording i was told in a rude manner that i cancelled it knowingly i did not cancel anything then the next day i phoned vodacom and spoke to a guy by the name of shasin at retentions and he had to place a new order.