GM
Graham M

1 reviews | Active since Mar 2019

19 Apr 2023, 15:28

Vodacom Fibre BAD technical SERVICE!!! There Technical support SUCKS!!! horribly.

I am a new client that moved from Cell C Fibre to Vodacom Fibre one month ago and let me be honest the service on technical support are EXTEMELY BAD!!!. I am currently offline for the past 4 days now and everyday a different story from the customer services callcentre ***. Day 1 is was a Vumatel outage, day 2 it was Vumatel is still busy investigating. Day 3 it is "oh you the only person that is still down - seriously why do you think I have call everyday!!" Day4 - we can see that the line is back on from our side "but from we I am standing my line is still down so how can you see that I am online!!".

Vodacom don't even care if their customer are working remotely from home, but they sent a bill that I must pay but I still don't have any internet!!!. No communication, I have been calling daily to follow no one seem to care that I have a business to run..

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2023, 07:56
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team