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Paul T
1 reviews | Active since Jan 2015
27 Feb 2021, 12:41
Vodacom Fibre bad support.
Fibre technical support is terrible, the call centre is ok but they have no way to communicate with the technicians. My fibre has been down since the 19th - call reference SR***, when the technician finally came around, he didnt have a key to the manhole so couldnt do anything. Provide the tools so they can do their jobs! Then we were supposed to have a team to fix the problem at 12pm on the 2021/02/26 but no one showed. Paying R1500 a month where I can get it cheaper from other vendors, I would expect better service. Totally unacceptable, If I am billed the full rate I will lodge a complaint with ICASA.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Feb 2021, 11:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2021, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Paul T's updateReviewer Update
03 Mar 2021, 11:02Still not fixed, a technician came out, identified its a cable fault but couldnt trace where the fault was. He did work quite late in the evening, but now we have to wait for someone to reschedule a team to come fix the problem.
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Paul T's update03 Mar 2021, 11:02
Reviewer Update
Still not fixed, a technician came out, identified its a cable fault but couldnt trace where the fault was. He did work quite late in the evening, but now we have to wait for someone to reschedule a team to come fix the problem.
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Paul T's updateReviewer Update
08 Mar 2021, 17:50No one pitched today at 2pm. No feedback from Vodacom or the contracted technical team. Wasting tons of money phoning the call centre who cannot help.
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Paul T's update08 Mar 2021, 17:50
Reviewer Update
No one pitched today at 2pm. No feedback from Vodacom or the contracted technical team. Wasting tons of money phoning the call centre who cannot help.
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Paul T's updateReviewer Update
10 Mar 2021, 10:13Line is fixed, Big thank you to Shane for coming out and ensuring the team resolves the issue.
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Paul T's update10 Mar 2021, 10:13
Reviewer Update
Line is fixed, Big thank you to Shane for coming out and ensuring the team resolves the issue.