Vodacom Fibre bad services

I am not happy with how vodacom Fibre is handling the problem of the Fibre connection that I am currently having. The problem has been there since the 16th of April. There are a few tickets that were logged but being closed with a comment that I am connected, which is wrong. I tried to cancel my contract with them and I was told that I will have to pay a penalty of close to R1000 since I Don have a year old with them. The weird part is that I am on a month to month contract but I am told about a condition that I am not aware of since I also indicated to the sales agent that I spoke to when I wanted to take the contract that I won't be staying at the address that I am currently staying at for a full year, and the sales person advised me to take a month to month contract. I thought I should give them another chance to sort out my connection issues but even now as we speak, nothing has been resolved but I am paying. I've done a lot of follow ups and I currently have an open ticket which I already did 3 follow ups on but still no joy.