HK
Hester K

1 reviews | Active since Apr 2021

02 Oct 2021, 10:55

Vodacom Fibre Bad Service & Extra Charges

I recently got fibre in my area. I went with the Vodacom service since the price was R599 per month and installation was free, or so they said. The fibre was activated in August, and the amount was paid end of August. In September they sent me an invoice of R3 683.94, which didn't make sense to me. I emailed them numerous times, also called them twice and talked for more than an hour to them. Eventually they deducted R2 000 from my account, which is still too much. They told me that I need to pay for the fibre since May, even though it was only activated in August. I am tired of calling, emailing, and trying to understand why I need to pay R2 000 instead of the correct amount. Rather wait for Vodacom to sort out their admin on the fibre side and get a reputable fibre provider. It will save you a lot of hassle and money.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2021, 15:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team