VODACOM FIBRE BAD SERVICE

Item: Vodacom
Rating: 1
Author: TIENIE B

I am so disappointed with Vodacom. I have 4 cellphone contacts with them and 2 tablet and 30g wifi and Fibre. Now my rooter cable has broken. I have been struggling since 30 December to get the rooter replaced. Every time I phone they say they will phone me back. There is never a manager to speak to you or they say the manager will phone you back which does not happen either. Vodacom Fibre service is very bad.

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Replies (2)

Vodacom's replyOfficial

13 Jan 2021, 07:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Jan 2021, 07:15

Official

TIENIE B's updateReviewer Update

20 Jan 2021, 18:39

Now that I received a rooter after waiting 16 days. It worked for 6 days now the technician did something wrong and I again have no internet. Unacceptable

TIENIE B's update20 Jan 2021, 18:39

Reviewer Update

Now that I received a rooter after waiting 16 days. It worked for 6 days now the technician did something wrong and I again have no internet. Unacceptable