JW
John W
1 reviews | Active since Dec 2021
18 Dec 2021, 08:30
Vodacom Fibre bad Service
Worst service ever that I have received from the Vodacom Fibre department. Never phones back, takes week and still no resolutios. Can't even resolve queries when I phone. Can't speak to management because they cant be phoned only emailed. Seriously something needs to be done.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Dec 2021, 12:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2021, 12:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JW
John W's updateReviewer Update
21 Dec 2021, 23:40Good Day,
3 Day's later and Vodacom Management still has not contacted me. Only receive a sms yesterday "Vodacom: Good day Mr Winterboer, We apologize for any inconvenience caused, we are stll trying to resolve the system issues we are experiencing to add the 3 Wifi extenders to your fibre account. Kind Regards, Vodaco Fibre Support Team NoReply(2-N035EZR)."
What about the Mercer UPS that I have added and that SR number has been closed.
If they can just pick up a phone that I can explain. But going now from 19 November and the can't add 2 items to my account.
3 Day's later and Vodacom Management still has not contacted me. Only receive a sms yesterday "Vodacom: Good day Mr Winterboer, We apologize for any inconvenience caused, we are stll trying to resolve the system issues we are experiencing to add the 3 Wifi extenders to your fibre account. Kind Regards, Vodaco Fibre Support Team NoReply(2-N035EZR)."
What about the Mercer UPS that I have added and that SR number has been closed.
If they can just pick up a phone that I can explain. But going now from 19 November and the can't add 2 items to my account.
JW
John W's update21 Dec 2021, 23:40
Reviewer Update
Good Day,
3 Day's later and Vodacom Management still has not contacted me. Only receive a sms yesterday "Vodacom: Good day Mr Winterboer, We apologize for any inconvenience caused, we are stll trying to resolve the system issues we are experiencing to add the 3 Wifi extenders to your fibre account. Kind Regards, Vodaco Fibre Support Team NoReply(2-N035EZR)."
What about the Mercer UPS that I have added and that SR number has been closed.
If they can just pick up a phone that I can explain. But going now from 19 November and the can't add 2 items to my account.
3 Day's later and Vodacom Management still has not contacted me. Only receive a sms yesterday "Vodacom: Good day Mr Winterboer, We apologize for any inconvenience caused, we are stll trying to resolve the system issues we are experiencing to add the 3 Wifi extenders to your fibre account. Kind Regards, Vodaco Fibre Support Team NoReply(2-N035EZR)."
What about the Mercer UPS that I have added and that SR number has been closed.
If they can just pick up a phone that I can explain. But going now from 19 November and the can't add 2 items to my account.
JW
John W's updateReviewer Update
23 Dec 2021, 18:27Still not resolved nor a call from Vodacom. Really unacceptable service or should I say no service.
JW
John W's update23 Dec 2021, 18:27
Reviewer Update
Still not resolved nor a call from Vodacom. Really unacceptable service or should I say no service.
JW
John W's updateReviewer Update
30 Dec 2021, 18:53Still not resolved nor a call from Vodacom. Really unacceptable service or should I say no service. Waiting now a month just to add a product to my account.
JW
John W's update30 Dec 2021, 18:53
Reviewer Update
Still not resolved nor a call from Vodacom. Really unacceptable service or should I say no service. Waiting now a month just to add a product to my account.