Vodacom Fibre bad service and customer service.

Item: Vodacom
Rating: 1
Author: Mary-Lyn Kelly

My Fibre has been down for 4 days. I have reported on messenger, email and telephonically. All I get is the same feedback they are working on it . Now my data is up as well who will reimburse me for that? Worst service provider Here I sit on day 5 now still no fibre, no internet and absolutely useless feedback.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jan 2024, 07:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply08 Jan 2024, 07:39

Official

Mary-Lyn Kelly's updateReviewer Update

09 Jan 2024, 14:42

Dear Vodacom, I was promised they would come out between 12 and 2pm. I left work and waited. NO ONE PITCHED!!!

Mary-Lyn Kelly's update09 Jan 2024, 14:42

Reviewer Update

Dear Vodacom, I was promised they would come out between 12 and 2pm. I left work and waited. NO ONE PITCHED!!!