Vodacom fibre!!! Bad service

Vodacom! I chose you because you are meant to have the best service. You upgraded my line. But cancelled my old line. Then you did not inform me. It's been over a week without fibre and I cannot do any work. Your suggested turn around time is sooo slow!!! And in the meantime I'm stuck with no fibre. Incurring high data costs for mobile. You would think Vodacom would go the extra mile to correct their errors!!!