Vodacom Fibre bad service

I placed my order for Fibre in April, and after numerous failed attempts to deliver my router, it was eventually delivered on the 2nd of June. To date I have been following up, as I have a useless router sitting in my house but no internet. I keep on calling and I get told the same thing, that it needs to be activated, yet no one is doing anything about this. What is the point of offering a service if you cannot fully deliver to the customer. I keep on getting told that someone will assist me. Its just pathetic