Vodacom Fibre Bad Service

I app**** for a move router request on the 20th March 2022 They have installed the new ONT on the 14th April 2022. As i know it the new router should have been delivered. So from that day on till today, i have phoned numerous of times and it was escalated according to the staff of Vodacom Fibre. The router processing is still stuck at the warehouse and still not on delivery or dispatch at RAM. So clearly a few staff are terrible at doing there job. As on till today i have been paying my bill but did a debit order dispute due to lack of service. SO***

So please i am asking you that you keep your end of this. And get my router to my place immediately. As i have deadlines that needs to get done.