Vodacom Fibre bad service

Item: Vodacom
Rating: 1
Author: Louise H

We have had our fibre router installed for 5 days and it has STILL not been activated... after numerous phone calls telling us they will get back to us we still have no one who got back to us about this...we stated that we are working from home and that this must get sorted out and they do not care... and we thought Telkom had bad service... fast to take your money but when something must actually happen nothing does...

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jun 2020, 07:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Jun 2020, 07:27

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Louise H's updateReviewer Update

24 Jun 2020, 14:43

No one has bothered getting back to us... worst service we have ever had...

Louise H's update24 Jun 2020, 14:43

Reviewer Update

No one has bothered getting back to us... worst service we have ever had...