Vodacom Fibre - BAD SERVICE

Vodacom Fibre is a bad idea if you expect to get help when you need it. I have been begging them to send a technician out to resolve my issue, to no avail. I have been experiencing intermittent cuts on my fibre, and it seems not a single person knows what that means. This has been happening for over two months. I was told by one of the consultants that if I log a ticket for having a connection issue, once the ticket is opened and they see I have an active connection - they close the ticket. In what world does that make sense? I am paying over a thousand rand a month for their services, but Vodacom nor Frogfoot seem to care about the customer. They say they are logging service requests, and then just don't. When I call again they ask me for a SR number that I have never received. I have used their services for years, but when there is a problem it is your problem to deal with. I had asked to cancel they services as I am on a month to month basis, and they want to wait 50 days to cancel as I need to give them a months notice. I am affected in many ways by their bad service as I have family working from home, and partaking in online studies that cannot be missed or interrupted. One consultant needs to be mentioned as I nearly died from shock as he told me it was due to having many people on my Wifi. He kept on making me do speed tests. The more I told him I am very happy with my speed and its the connection I'm worried about, he reverted back to " sometimes when you have too many connections it could lead to poor speeds ". The name he gave me was Shane, but I doubt that's his real name, as I asked him for his full name and would not give it. Moral of the story, stay far away from these guys, they are happy to take your money but the guys on the helping do not know what to do. The ones who understand your problem seem to understand how useless they are as they cannot help me.