Vodacom fibre bad experience

Item: Vodacom
Rating: 1
Author: Shaun N

Poor service and communication. Fibre installation though Vodacom as Isp and Telkom infrastructure, but Vodacom cannot communicate or provide feedback. SR180 ********** 18 logged on Saturday and still waiting for confirmation when the technician will install after making an appointment and never pitching. Would recommend Vodacom Fibre. They only log calls with no feedback or actions and no ownership and responsibility taken by Vodacom

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Jun 2018, 20:58

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom's reply19 Jun 2018, 20:58

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Shaun N's updateReviewer Update

22 Jun 2018, 05:27

Still no one from Vodacom attending to this... Do NOT use Vodacom for your Fibre needs. If you have a service request logged they provide no feedback and do not resolve

Shaun N's update22 Jun 2018, 05:27

Reviewer Update

Still no one from Vodacom attending to this... Do NOT use Vodacom for your Fibre needs. If you have a service request logged they provide no feedback and do not resolve