RL
Renette Lötz
1 reviews | Active since Feb 2020
22 Jun 2021, 22:38
Vodacom fibre Bad customer service
My fibre connector in my house got broken (connector at wall). Phoned them twice to get help. Second customer care agent Bafana really did a good job of helping and logging a complaint. (17 June 2021). Got a call on Saturday 19 June to say technicians will be at my hom on Sunday 20 June at 09:00, well I am still waiting. Got hold of someone on Monday that said they will call back, still waiting. Today Tuesday 22 June could not get hold of any one. BAD BAD SERVICE
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Vodacom's replyOfficial
23 Jun 2021, 08:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2021, 08:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team