Vodacom Fibre - Bad Customer Service

Once again disappointing service from Vodacom. Went to the shop for info on relocation request. They said send them an email a week before. So 2 weeks before I send them a relocation request. Then they say it will take 1 month. I am moving 2 streets further. This is a question of sending someone to install a new box. If you get a new contract you can get it done in a few days. If you are an existing client, of whom they already have a debit order in place, they will take your money but not give you fibre. The frustrating thing is that I went to the shop and spoke to a call centre agent that it would get done on the requested date, then alone to call them when they did not pitch, to be told that nobody was going to call me, or do it, because my request was never open! The signing up of my contract was also a problem as I only got fibre after 5 months. The customer service agents are clearly annoyed with all the complaints and just want to get rid of you, no solution offered. Just, you have to wait. Yes, you will be billed for the fibre even though we're not supplying you. Vodacom, you really need to clean up your act. Look at all these complaints!