Vodacom Fibre back office vs Goverment Departments

I have moved and cancelled my fibre in time woth Vodacom. Moved into the new adress. So vodacom had to arrange to cancell the service provider with Vumatel. Sent through all my documents. Still waiting. Phone everyday and so being told its been sent to the back office. So more than a week still … backoffice. So i now habe to write on Hellopeter how frustrated i am with Vodacom fibre. No feedback nothing being done and service needs to be paid. I am so gatvol of Vodacom. I would love ro get some sort of service from this provider.