PH
Peter H
1 reviews | Active since Nov 2015
05 Mar 2025, 14:20
Vodacom Fibre *****
If anyone is thinking of using Vodacom as their Fibre provider, save yourself a lot of pain and rather choose a different company. Six months ago I moved and asked Vodacom to move my fibre line to my new address. Firstly, to set up the line after the move took them 3 weeks! Now, 6 months later, I have been billed for the fibre line at the old address. Trying to contact Vodacom is impossible - I keep on getting forwarded to that stupid AI bot that they insist on using which cannot help with anything. Why is it so difficult to contact Vodacom with a genuine problem? It's like they do not want customers!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Mar 2025, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2025, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PH
Peter H's updateReviewer Update
17 Mar 2025, 10:23Well I see that a ticket was created and then closed without a resolution.
Thank you to the gentleman who contacted me from Vodacom, even though he could not resolve the issue.
I have been told that I DID NOT cancel my fibre line with Vumatel - well, yes, I did not because I app**** to Vodacom to move the line to my new address and VODACOM MOVED THE LINE for me. I had nothing to do with the fibre provider. This was handled by Vodacom. Surely, when requested to move, that they (Vodacom) should handle that. I did not originally sign up with Vumatel, I signed up with Vodacom and only paid them. I suspect that they forgot to cancel the old line when I requested to move, and are now just passing the cancellation fee onto me.
This whole episode tells me that they do not deserve your fibre business.
Thank you to the gentleman who contacted me from Vodacom, even though he could not resolve the issue.
I have been told that I DID NOT cancel my fibre line with Vumatel - well, yes, I did not because I app**** to Vodacom to move the line to my new address and VODACOM MOVED THE LINE for me. I had nothing to do with the fibre provider. This was handled by Vodacom. Surely, when requested to move, that they (Vodacom) should handle that. I did not originally sign up with Vumatel, I signed up with Vodacom and only paid them. I suspect that they forgot to cancel the old line when I requested to move, and are now just passing the cancellation fee onto me.
This whole episode tells me that they do not deserve your fibre business.
PH
Peter H's update17 Mar 2025, 10:23
Reviewer Update
Well I see that a ticket was created and then closed without a resolution.
Thank you to the gentleman who contacted me from Vodacom, even though he could not resolve the issue.
I have been told that I DID NOT cancel my fibre line with Vumatel - well, yes, I did not because I app**** to Vodacom to move the line to my new address and VODACOM MOVED THE LINE for me. I had nothing to do with the fibre provider. This was handled by Vodacom. Surely, when requested to move, that they (Vodacom) should handle that. I did not originally sign up with Vumatel, I signed up with Vodacom and only paid them. I suspect that they forgot to cancel the old line when I requested to move, and are now just passing the cancellation fee onto me.
This whole episode tells me that they do not deserve your fibre business.
Thank you to the gentleman who contacted me from Vodacom, even though he could not resolve the issue.
I have been told that I DID NOT cancel my fibre line with Vumatel - well, yes, I did not because I app**** to Vodacom to move the line to my new address and VODACOM MOVED THE LINE for me. I had nothing to do with the fibre provider. This was handled by Vodacom. Surely, when requested to move, that they (Vodacom) should handle that. I did not originally sign up with Vumatel, I signed up with Vodacom and only paid them. I suspect that they forgot to cancel the old line when I requested to move, and are now just passing the cancellation fee onto me.
This whole episode tells me that they do not deserve your fibre business.
PH
Peter H's updateReviewer Update
17 Mar 2025, 14:53Thanks for that feedback. I know that is not the correct service request number - that is why I did not provide it in the above complaint.
And yes, I did contact *** to get the line moved. Nobody told me that I had to personally track down the company Vodacom pays to provide the fibre line to cancel the line. I assumed that as Vodacom is my ISP that they would do the necessary cancellations after I contacted *** to get the line moved.
And yes, I did contact *** to get the line moved. Nobody told me that I had to personally track down the company Vodacom pays to provide the fibre line to cancel the line. I assumed that as Vodacom is my ISP that they would do the necessary cancellations after I contacted *** to get the line moved.
PH
Peter H's update17 Mar 2025, 14:53
Reviewer Update
Thanks for that feedback. I know that is not the correct service request number - that is why I did not provide it in the above complaint.
And yes, I did contact *** to get the line moved. Nobody told me that I had to personally track down the company Vodacom pays to provide the fibre line to cancel the line. I assumed that as Vodacom is my ISP that they would do the necessary cancellations after I contacted *** to get the line moved.
And yes, I did contact *** to get the line moved. Nobody told me that I had to personally track down the company Vodacom pays to provide the fibre line to cancel the line. I assumed that as Vodacom is my ISP that they would do the necessary cancellations after I contacted *** to get the line moved.
PH
Peter H's updateReviewer Update
17 Mar 2025, 14:55And the *** above is for the Vodacom fibre service phone number that I entered and that HelloPeter converted to asterisks?
PH
Peter H's update17 Mar 2025, 14:55
Reviewer Update
And the *** above is for the Vodacom fibre service phone number that I entered and that HelloPeter converted to asterisks?