VODACOM FIBRE

Good Day

I've app**** for fibre with Vodacom at the end of May. It only got approved in July.

The deal that I app**** for was that you get the router for free as well as installation charges (min 1 year on the plan) and that you get a ****le with 100GB while waiting for the fibre to be installed.

My package worked out for about R 604 p/m as quoted by Vodacom. I received my first bill in August - R 2500 I got my first SR number on the 16th of August, because they have billed me for way much more than what they were supposed to bill me.

I received my second bill in September for R 498, but still no credit on the August account. More calls, more SR numbers.

I received my 3rd bill in October, now it is R 1400. *** is happening on my account.

No one bothered to phone me. I eventually received a credit note for about R 450 - way less than what they must credit me for. My fibre is on the same account as my phone lines which I have 4 with Vodacom.

I get calls every day from Vodacom notifying me that my account is in arrears. The Fibre department don't sort my issue out.

I make more calls. I get more SR numbers. 24 to 48 hours for the SR to be assigned to someone. More calls, more SR numbers, no one help me.

All my lines got terminated on the 7th of October due to my account being in arrears.

Now I get billed for 2 fibre lines. Vodacom don't give a damn. I am beyond GATVOL. I work from home, I need my fibre line, but they don't give a damn. Everyday the same old story and then the one SR number overwrite the next one & that is the way they treat their clients.

NOT ONE SUPERVISOR bothered to phone me.

VODACOM IS PATHETHIC & USELESS. I will never recommend them to anyone.