Vodacom Fibre

My vodacom fibre line has been down for the past 4 days, day ONE they said don't worry sisi your area is down. day TWO I was told reboot and unplug give it 10 mins day THREE we can see that the vumatel box is not sending internet to the route, they put me on hold until lady says sisi we will call you back. She did call me back @21:51, when she realizes I am sleeping she says don't worry I will check on my side. Why not just check before calling me. Today the very kind man helping me say sis we need the number on the vumatel box, during lunch I drive home which is 30mins away only for him to tell me sorry sis I can't help, I will escalate to vumatel wow lol. I guess it's not only the ANC struggling with service delivery lol

On the 25th they happily took my money from my bank account but when I have a problem, I need to make multiple phone calls (even asked do you work from home. Why that is relevant is beyond me) only to be told sorry sisi, it will take 48 hours we need to consult vumatel and don't worry we have also escalated the matter to our senior's senior lol.

It's weird because I am not angry, I think it is sad because I honestly think they don't how to fix it because they don't know what's wrong exactly.

Load shedding started this whole mess.