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RICHARD F

1 reviews | Active since Jun 2015

15 Oct 2021, 11:25

Vodacom fibre

Hi all our fibre has been down now for 72 hours and when I call vodacom fibre they are telling me that they are the hole time waiting for a opening for a technician that they can get a date that they can send the technician out I asked for a manager and get put on hold for 35min and get told they can't get hold of the manager I think vodacom fibre does not care for there customers at all and also have a sr number

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Replies (2)
Vodacom
Vodacom's reply15 Oct 2021, 14:32
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RF
RICHARD F's update16 Oct 2021, 12:48
Reviewer Update
Hi all no one has called me back and when I called the back today they tell me that they booked a ticket on Thursday for a technician to come to my house to repair my fibre and no one has come as yet and no one can give my a straight answer to when or what is going on with my progress or problems do I have to go on like this or what please can someone give me the answer