Vodacom Fibre

Vodacom Vodacom Vodacom... all you had to do was credit a invoice and update your system not cancel my fibre??? I've been sent from pillar to post trying to resolve this issue.. I did your work and found out that my line was cancelled with Octotel and your agents could not get to that info??? This happened on Thursday and im yet to receive a call from one of your technicians i am still without internet and we work from home??? Why is this so difficult to fix?