ZS
Zama S

1 reviews | Active since Jan 2022

15 Jan 2022, 00:08

Vodacom Fibre .

Hey :)

I've had fibre from Vodacom for a few months now . They choose random months to debit . They did not debit for a few months and then all of a sudden they double debit . Today they sent me an email saying im in arrears because they obviously didnt debit and then i called to ask for payment details didnt recieve any. I eventually made payment of the full amount they requested yet my wifi is not back but they said after two hours . Terrible service, 10/10 dont recommend . None of thier agents have offered me a solution. I asked one of them to send me thier account details and still waiting.

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2022, 10:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team