Vodacom Fibre

I was connected to Vodacom Fibre on Monday, 31 August. The connection was up eventually after a 25 minute phone call and all was good at 16.25. Then at 17.31, internet connection was lost. This was duly reported immediately. On Wednesday 2 September, still no connection and no service back up. After calling the tech services for the second time and getting no service, I canceled the service. Till now, Friday 4 September 2026, I still have had no communication from Vodacom Fibre. So I called yet again to be told that the Fibre line for my service would not be released until 1 November. Surely this must be wrong. I have had no communication from Vodacom Fibre, having made all calls to them myself. How can they hold a line for 2 months. I have made no payment for this non service