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Sphelele S

1 reviews | Active since Apr 2026

05 Apr 2026, 03:39

Vodacom fibre

I would not recommend Vodacom fibre there is poor customer service, poor communication and lies. I haven’t had network since Friday night and today it’s Sunday I don’t know how many times I called but still no help the consultants keep on saying they have escalated my ticket, there’s no communication what’s from the second support line to communicate what’s the issue and what’s the turnaround time and at the end of the month I need to pay for fibre that I’m not using due to network issues

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Replies (4)
Vodacom
Vodacom's reply05 Apr 2026, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Sphelele S's update05 Apr 2026, 13:38
Reviewer Update
Hi someone reached out to me 2 hours ago and they said, they will contact as soon as they get feedback from the technician but still nothing. it’s been 48 hours my ticket has not been assigned to any technician why based on the call I had with another consultant now? Now I’m spending a lot of money on data whilst I have fibre installed and I’m spending a lotto of money busy calling you guys but same pld same old I think I’ve called more than 10 times now, at this point please help me with the people I can call to cancel the contract because this is not fair even when I did the installation you guys took a whole 9 days to activate my network hai
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Sphelele S's update05 Apr 2026, 13:39
Reviewer Update
*why? *lot of
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Sphelele S's update05 Apr 2026, 19:49
Reviewer Update
Vodacom fibre I think I have to cancel my contract I can’t deal with this, it’s too much