Vodacom fibre

Yhooo i have had the worst experience with vodacom. I have called numerous times and no one comes back to me. They call me once when i pick up they drop. I have been off fibre for 2weeks know and it was supposed to be a week for their change from vumatel to vuma reach. They installed the Huawei router, all they need to do is activate my wifi. Then i was advised to pay. I paid waited 48hrs still nothing. I just called know ran out of airtime being asked too many questions. Please yhoooo i feel like changing ISP's know. I was fine with vodacom untill this change that we were not notified about directly.