Vodacom Fibre

I have been a Vodacom customer customer for the past 25 years and this is the first time I am truly disappointed with Vodacom.

We have made the choice to stay with Vodacom fibre when we moved to our new property. We were advised the line will only be released on the 15th of November 2024. Which is understandable.

We waited for the 15th and still no fibre. I made contact with the tech dept and they requested I should check if all the lights are on the ONT box. I advised them only the power light is on. A call was logged and tech finally made contact me a few days later.

Since then I followed up daily. I am sick and tired that they tried to fix the ONT box remotely. Eventually the tech made contact yesterday and asked if all the lights are on the ONT box, I advised still nothing. Currently I am being ghosted by the lady that assisted me in the first place. I am not going to name and shame her, the same with the tech. As I followed up with her and no reply for the past few days. I also followed up again with the tech to confirm if the call was logged and no answer.

All I am asking is to replace or reinstall the ONT box. We are paying for a service that we are not making use of and with that there are other services that goes with that we have to pay for.

Utterly disappointed. Surely this matter cannot take 3 weeks to be resolved. I am aware we are not the only customers but 3 weeks is just ridiculous.