WK
Wikus K
1 reviews | Active since Apr 2018
08 Aug 2020, 18:46
Vodacom Fibre
So I have vodacom fibre which was working well but I needed a bit more line speed and requested for a migration to a faster line. Then Vodacom did the migration and now I have been without fibre and have not been able to work from home as most of us do now during lockdown. I have been told I will be reconnected withing 24 to 48 hours and it is almost 48 hours and still no connection
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Replies (2)
Vodacom's replyOfficial
09 Aug 2020, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Aug 2020, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WK
Wikus K's updateReviewer Update
09 Aug 2020, 14:42It has been 60 hours since I first contacted vodacom and still no connection to the Internet. I have been told someone will get back to me and nobody has made any contact yet. My next contact will be to the ombudsman
WK
Wikus K's update09 Aug 2020, 14:42
Reviewer Update
It has been 60 hours since I first contacted vodacom and still no connection to the Internet. I have been told someone will get back to me and nobody has made any contact yet. My next contact will be to the ombudsman