AJ
Alan J
1 reviews | Active since Dec 2022
12 Apr 2024, 16:52
Vodacom Fibre
I write a review 3weeks ago. The Vodacom “HelloPeter” team from Vodacom called me and confirmed the details and cause of my dissatisfaction.
I had the feeling that they were serious about solving the issue.
Sadly, no word thereafter and 2 weeks have passed, with no feedback or action.
Shocking and an indication that Vodacom Fibre is in a critical mess.
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Vodacom's replyOfficial
13 Apr 2024, 11:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Apr 2024, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team