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Suane H
1 reviews | Active since Sept 2021
08 Sept 2021, 19:24
Vodacom fibre
On 24 August 2021 our fibre went down, we are from Centurion. We logged the problem by calling an agent and he gave as a reference number, several (+/- 9) calls from our side and 10000 excuses from vodacom later we still don't have our fibre connection restored. We work from home, and for more than 2 weeks now we have been stuck with no response.
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Replies (2)
Vodacom's replyOfficial
09 Sept 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Suane H's updateReviewer Update
13 Sept 2021, 16:14Good day, it is 3 weeks now and we have not received feedback. No one contacted me on the day you said they would. I am still supposed to work from home but nothing is happening.
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Suane H's update13 Sept 2021, 16:14
Reviewer Update
Good day, it is 3 weeks now and we have not received feedback. No one contacted me on the day you said they would. I am still supposed to work from home but nothing is happening.