Vodacom Fibre

The worst service provider I have ever encountered with. We installed vibre with Vodacom, which be could bearly use. On day 4 we didn't have any connection. I called VODACOM and reported the problem, I then recieved a sms with a reference number and was told I have to wait 48 hours. It is almost 5 days now without any feedback. Every time we called I had to either wait for 30 min + or was told an email was send and the process will be escalated. I'm at the point where I'm going to cancel my services with them and I will never ever introduce this service, VODACOM, to anyone in this world. Worst ever!!!