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Jacques S

1 reviews | Active since Feb 2015

09 Sept 2024, 15:57

Vodacom Fibre - Avoid like the plague

I moved to a new home and requested Vodacom to move my existing fibre to my new home, after 6 weeks nothing had happened and when I called Vodacom Fibre to enquire I was to told I have a business and cannot get home fibre. Despite me not having a business Vodacom Fibre refused to install fibre at my home and the suggested I contact Vodacom Business Fibre. Vodacom Business Fibre was contacted and I was informed that they can’t help as I don’t have u business. So now I have no internet and Vodacom is demanding cancellation fees. Despite them not being willing or able to provide the service. I’ve done business with Vodacom since 2022 but will now be cancelling all and any agreements I have them. Their service is pathetic.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2024, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team