1 reviews | Active since Jun 2015
Vodacom Fibre. Avoid
I would strongly recommend to avoid Vodacom fibre at your residence. Apart from being extremely expensive, the service levels following installation are appalling, for a sub standard product. I requested that Vodacom internally relocate my connection from my daughters bedroom to another space in my house for health and safety reasons. The application was submitted July 2022, with all required paperwork. Follow up were sent again and again in September, October and November. I have called over 30 times to be told that would be raised with management. Still no response. Ever agent then advises that they will send their direct email address to resolve but never do, and never respond to emails. It is the most disgusting service I have ever received. Vodacom should be embarrassed. Avoid the service at all costs
An automated response to a complaint is not customer service. It's a poor PR strategy to save face which actually does more harm. And as for a "promise" of a consultant to contact me was hardly believable in your response, low and behold, a week later and no response.
I will be cancelling my contract with you.
An automated response to a complaint is not customer service. It's a poor PR strategy to save face which actually does more harm. And as for a "promise" of a consultant to contact me was hardly believable in your response, low and behold, a week later and no response.
I will be cancelling my contract with you.