Vodacom fibre Avoid at all cost

It’s been 11 days I had to deal with *********** staff at Vodacom. A trend I have had to battle with for the last 15months and yet again they do not fail to disappoint.

I have a line that keeps dropping every few minutes, for the last 11 days. I called in 2 weeks ago and after 2 days the ticket was closed without checking if service has been restored.

I called in again and a new ticket , ie you redo the entire process vs picking up where you left off, was issued. That was last week Tuesday.

It’s now 1 week later and I have been told the ticket now sits with frogfoot who refuses to give any update. This is nothing new as they have never provided any service even when they meant to come out and fix connection they messed up due to maintenance work.

So I called Vodacom for the 1000’s time and spoke to the worse employee you must have. It was clear, and she confirmed , I have no options but to wait for feedback when this is eventually sent. Please check who this person was as she is doing more harm than good. She has no idea what any LSA is , she knows it’s with Frogfoot and I’ll get feedback when I see an email.

I do not understand why I need to beg Vodacom for 2 weeks to resolve. Messages have been sent to managers and line managers to call me and to this day no one has called. Why is this? Are they too good to deal with clients?

In true Vodacom fashion I expect no feedback again today and at some point, while I battle at home to get work done, an e-mail will be sent to inform me the ticket has been closed.

I would like to know why the service is so pathetic , why can’t issue be resolved , why does none of your staff know SLA’s , why are fictitious SLA’s not kept , why is your technical team your bottle neck and weak point , why do you have no staff over weekends to help service an offering that should run 24/7?

Please advise when this mess will be cleared up!