Vodacom Fibre - Avoid

Item: Vodacom
Rating: 1
Author: Gerhard S

Vodacom fibre is the worst I have seen. Avoid at all cost. I tried to switch to Vodacom as a new ISP after I was promised it takes 24 - 48 hours to activate. Every time you call, a new operator promises you they will escalate the matter. After 10 days of no joy I cancelled the request and received the cancellation ref# from them. After that I tried other service providers, but they all say there is a pending order from Vodacom on my line so nobody can help me. I spoke to 2 more vodacom agents today, both promising feedback from a manager regarding the cancellation but still no feeback. I work from home and I have now been stuck without fibre for more than a month.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Jan 2023, 08:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Jan 2023, 08:22

Official

Vodacom's replyOfficial

05 Jan 2023, 08:24

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect the order has been cancelled. Regards Consumer Website Team

Vodacom's reply05 Jan 2023, 08:24

Official

Gerhard S's updateReviewer Update

05 Jan 2023, 08:34

Yes it has, no thanks to you. I decided to drive to vodaworld and sort it out.

Gerhard S's update05 Jan 2023, 08:34

Reviewer Update

Yes it has, no thanks to you. I decided to drive to vodaworld and sort it out.