VODACOM FIBRE - ATROCIOUS SERVICE

I ordered vodacoms fibre solution 3 weeks ago. Received the interim LTE ****le - deleted, non functional service and fibre router. Vumatel was on time and installed as contacted and scheduled.

I was told vodacom need to configure their router in order to activate the fibre connection - this would take 24 to 48 hours. It is now 1 week later, and after approximately 30 phone calls, vodacom front office keeps telling me, its allocated to back office for configuration.... they are not able to provide a direct contact or manager and not able to support without feedback from back office, which is non-existent.

The service is atrocious, I spoke with over 10 different agents, Inga, Luvo, Sarika, Vuyisa Qaba to name a few and until today , not a single agent returns your call, as promised to provide a status update or solution, after advising the matter has been escalated.

Ironically enough, they are quick enough to send billing statement for an inactive service.

As PROMISED, if no one contacted me with a solution, by COB today, their service standards and account of my experience, will be posted on various platforms and will continue until someone at vodacom provides me with a workable solution.