CM
Carmen M

1 reviews | Active since Apr 2024

29 Apr 2024, 15:22

VODACOM FIBRE AT HOME - DO NOT RECCOMEND- TERRIBLE!!!!!

Since moving to an new property with existing Fibre, i upgraded from LTE to Fibre at home, i received my new router from vodacom, and THEY WERE UNABLE TO CONFIGURE the router for 30 days, numerous phone calls and attempts were made with no assistance from Vodacom. After 30 days of struggling, with no coverage at home, i cancelled my package and got a new ISP, after another 3 weeks Vodacom is now not releasing my Fibre line due to a NOTICE period that i am not supposed to be responsible for hence THEY could not successfully install my new router and configure it. After almost 60 days i still dont have any coverage, and my new ISP is still not able to take over the line. Everytime we phone vodacom you speak to a new consultant - system is not updated. No one knows whats going on.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2024, 07:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team