Vodacom Fibre Application – Extremely Disappointed

I app**** for Vodacom Fibre on the 29th of July and was told that the router would be delivered by Tuesday, the 5th of August. It’s now well past that date, and nothing has materialised. Despite following up several times, the service I received from most agents was dismal—ranging from dismissive to outright unhelpful.

I do, however, want to commend one agent: Tassin. She truly went above and beyond to try and assist me. She consistently followed up, communicated clearly, and made every effort to get things moving. Unfortunately, Vodacom failed her efforts—despite her repeated escalations and follow-ups, no progress was made.

At this point, I no longer want the service. This experience has been incredibly frustrating and a complete waste of time. I am asking for my application to be cancelled immediately.

My contact number is ***, and the reference numbers related to this issue are:

SO***

SR*** (Router)

SR***

Please sort this out.