VODACOM FIBRE APPLICATION

Hi I phoned to sign up for a fibre contract as I urgently needed wifi and was advised the process would be3-5 days and immediately explained my circumstances and asked if my request could be escalated. 5 days later , numerous phone calls speaking to various agents all with different stories as well as gong into Vodacom store twice this week and no assistance or progress on my request. I still await this service. Please can this be escalated as I would like to have this resolved !!!! I need wifi yesterday